How to book, change, or cancel an appointment
If you just need some advice, you can ask a doctor using eConsult. They will get back to you within two working days.
For ROUTINE appointments:
- You can book via the NHS App or your secure personal account
- You can phone the reception team on 023 8055 7531
- You can visit either surgery and ask to book at the reception desk
- Book an evening or weekend GP appointment with Livi
Most patients choose to take the soonest available appointment (usually within 2 weeks). If you call us, we will ask for a reason for the appointment so that we can book you to see the most appropriate clinician. Many requests can be seen by our highly skilled advanced nurse practitioners, nurses, or health care assistants.
If you have seen a doctor about the same problem before, it is usually helpful to see the same person as they will know your history.
Please remember one appointment is for one problem, so do not bring a list of multiple issues as you may be disappointed. You are welcome to book two appointments in a row (a "double appointment") if you need to discuss more.
Please note: You cannot book appointments by email.
Urgent Appointments
For URGENT issues that must be seen on the day, you will need to phone the practice. This is for urgent problems which cannot wait until the next routine appointment.You might be booked for a call with our duty doctor or asked to come in to see them or a nurse practitioner (who can also assess, treat, and prescribe where necessary). Any URGENT appointments will take place at the Campus Surgery (former University Health Service).
Change or cancel an appointment
Please let us know if you can't attend your appointment so that we can offer it to someone else.To do this, you can:
• call us on (023) 8055 7531
• use the NHS App or your secure personal account
• use the link in the reminder message sent to your phone (if it includes one)
Home visits
So that we may work efficiently, we ask that all requests for home visits are made before 11am wherever possible.Please remember that a home visit is made where it is medically impossible for a patient to get to the surgery. Common situations that we might visit for are terminal care, the unwell elderly, etc
Home visits are not made because of a lack of transport, social reasons or personal reasons. It takes the same amount of time to do one home visit that it might to see 3-5 patients in the surgery, so we will not visit unless it is for serious medical reasons that travel is impossible.
It is also important to remember that a visit is made at the doctor's discretion and not that of the person requesting the visit.
Being seen in the surgery allows a better consultation too - all of the equipment and services that we need are available to us.