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University Health Service
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Frequently Asked Questions

Here are some quick answers to some of the most frequently asked questions we receive.

Firstly, please check you live within our catchment area, then download and complete the two forms, and finally visit reception.

For full details, please visit: How to register

You can either:
• Call us on (023) 8055 7531 and we can book an appointment for you; or
• Use your personal login to our secure server to book your own appointment.

For full details, please visit: How to book an appointment
You can either:
• Call us on (023) 8055 7531 and we can cancel it for you; or
• Use your personal login to our secure server to cancel your appointment; or
• Send us an email (if there is more than 24 hours before your appointment starts) and we can cancel it for you

Please do let us know if you are unable to make an appointment so that we may offer it to another patient.

For full details, please visit: How to cancel an appointment
If your medical condition is so urgent you need to queue jump other patients and be seen urgently please call us on (023) 8055 7531.

For full details, please visit: Urgent appointments

If you have suffered from a medical condition that has affected your performance AND you have seen us about that problem AND your tutor or department have advised you may be eligible for special considerations, then please complete our report request form, pay our fee and return the form to us.

For full details, please visit: Letters, reports & special considerations
If someone (other than the university) has asked you to obtain some sort of certificate from us, please bring the certificate to reception and our staff can advise you on the costs and timescales for completion (as this will depend on the complexity of the form and requirements).

For full details, please visit: Medicals, certificates & forms

To register for a secure personal account, visit the Patient Access website and create an account and then bring your photo ID to reception to confirm your details.

For full details, please visit: Register for a secure personal account
Visit the Patient Access website and login using your personal details

For full details, please visit: Patient Access login page

If you have previously been prescribed the pill by us, you may download our form to request a repeat, do your height, weight and blood pressure in our hallway and then submit the form.

If we have never prescribed the pill, you will need to see a doctor or our nurse prescriber.

For full details, please visit: Obtaining a pill repeat
You will need to book an appointment with a doctor or our nurse prescriber. We suggest you take a look at the options available, by reading through the contraception leaflets before coming in to see us.

For full details, please visit: Contraception leaflets
This service is provided by Solent NHS Contraception & sexual health services. Please visit their website to arrange an appointment.

For full details, please visit: Lets talk about it website
This services is provided free of charge by BPAS. Call them on 03457 30 40 30 to make an appointment to discuss having an abortion

For full details, please visit: BPAS

Download the physiotherapy assessment form, complete it and then call SPCL to arrange an assessment appointment.

For full details, please visit: Sports injury & physiotherapy
Call the local NHS therapy service, Steps To Wellbeing, on (0800) 602 7000

For full details, please visit: Counselling & therapy

If we have prescribed a drug for you, we have placed that drug on your repeat medication list and you are still within your review date, you may order more drugs by logging in to your secure account or using our insecure request form to ask for more.

For full details, please visit: How to get repeat medication
Repeat dispensing prescription pre-authorise a set number of collections of a drug from a pharmacy. If you need more supplies and still have some valid collections left, you simply need to revisit your pharmacy for more supplies.

For full details, please visit: Repeat dispensing prescriptions

Download our travel clinic form, complete it with your itinerary and then return it to us, so that you can book an appointment

For full details, please visit: Travel clinic

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